*Updated as of June 29, 2020**

GENERAL SHIPPING

Packages that are returned to Chloe Shaniece due to an incomplete or incorrectly supplied address, customers will be responsible for any new shipping costs associated with resending the package.

 

The standard shipping is 2-3 days delivery (including Saturdays) from the date that it is shipped out, not from the date that the order is placed.  Every package will have a tracking number.  Once the payment is accepted you will receive an e-mail confirmation of your order.  Once your item(s) is shipped, you will be notified by e-mail with your tracking number.

 

Generally, your order may ship after 1-3 business days upon ordering; however, depending on the volume of orders, please allow 5-7 business days (except for pre-order items) to process your order. If you select express shipping, your order will ship out the same day if the order is placed by 12:00pm EST. Express orders placed after 12:00pm EST will ship out the following business day.  Express orders placed on Saturday or Sunday will ship out the next business day.

 

Please note that www.chloeshaniece.com is NOT, under any circumstance, responsible for packages lost/damaged in transit, incorrectly supplied addresses, unclaimed/refused packages, or lost/stolen packages marked "Delivered" by the carrier.  If your package falls under any of these categories, please contact the providing carrier.

 

Chloe Shaniece is NOT responsible for any potential delays after items have been shipped as it is provided by the carrier and may vary with weather and package origin and destination.

 

PRE-ORDERS

Generally, we allow customers to purchase products while in the production phase.  With that, any product marked pre-order will have a potential ship date in the item description.  Products may ship on or before the date provided. Once a pre-order item has shipped, you will receive a tracking number via e-mail.

 

If a pre-order item is purchased with "ready to ship" products, we will NOT separate the order as shipping is paid for once. The entire order will ship together on or before the scheduled pre-order ship date.